The following is a partial repost from the Satmetrix blog:<\/p>\n
Did you know that\u00a0it costs 6-7 times more to acquire a new customer\u00a0than retain an existing one? And did you also know that:\u00a0\u201cTotally satisfied\u201d customers have a repurchase rate that is 3-10 times higher\u00a0than that of a \u201csomewhat satisfied\u201d customer?\u00a0This means that if you\u2019ve made sure to delight your current customers they\u2019re more likely to continue working with your organization in the future and spend more money with you. It\u2019s as simple as that.<\/p><\/blockquote>\n
To read the excellent full blog post, please click\u00a0here<\/a>.<\/p>\n
Arbor Vista Consulting is a certified reseller of the Satmetrix Customer Experience Management software, so if you are interested in a demo or for a more detailed discussion please contact us\u00a0here<\/a>.<\/p>\n
\u00a9 2014 Satmetrix Systems, Inc. All rights reserved. Net Promoter, Net Promoter Score, and NPS are trademarks of Satmetrix Systems, Inc., Bain & Company, Inc., and Fred Reichheld. Satmetrix SparkScore and SparkScore are trademarks of Satmetrix Systems, Inc. All other trademarks are the property of their respective owners<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"
The following is a partial repost from the Satmetrix blog: Did you know that\u00a0it costs 6-7 times more to acquire a new customer\u00a0than retain an existing one? And did you also know that:\u00a0\u201cTotally satisfied\u201d customers have a repurchase rate that is 3-10 times higher\u00a0than that of a \u201csomewhat satisfied\u201d customer?\u00a0This means that if you\u2019ve made … Continue reading Do You Care About Customer Delight? Hint You Should<\/span>