We are a full service market research agency and consulting firm.
Market Research and Survey Strategy
We are a full service agency providing services from market research and survey strategies, analyzing survey designs and approach for best practices, programming and testing of surveys and a comprehensive analysis of the survey results.
Customer Engagement Management
Utilizing the concepts of the renowned customer engagement methodology known as Net Promoter® System, we work with clients to design the appropriate systems and processes. Then we move into the implementation phase where we gain employee buy in and commitment, before moving into an implementation phase.
Data Driven Marketing Strategies
We are firm believers in data driven marketing strategies and have made this concept a cornerstone of our firm’s practice. For this type of project we work with the client’s marketing, operational and IT groups to identify all of the existing and desired data and identify the necessary processes and methods to capture the necessary data. Then we will work with the client’s management.
We follow a consultative approach of working with our clients to identify the goals and objectives. Once these are well defined we work to put together the most efficient and cost effective approach to providing the necessary processes to accomplish the goals and objectives.
Our commitment is to up-front and clear about all project costs. At a minimum we provide a maximum project cost for the current phase, but in most cases we are able to provide a maximum project cost before commencing the project. This maximum project cost is based upon the defined project scope and is only subject to change should the scope of the project change significantly.
We pride ourselves on the outstanding level of client satisfaction and referrals, we generate, so you can be assured of receiving the most professional and beneficial results from any project you commence with Arbor Vista Consulting.